Warm Welcome Programme – Terms & Conditions

Last updated: Wednesday, 29 July 2026

At Carbon Clearing, we believe that the best recommendation comes from a satisfied customer. Our Warm Welcome Programme is our way of saying thank you when you recommend our chimney sweeping services to your friends, family and neighbours.

These Terms and Conditions apply specifically to the Warm Welcome Programme and should be read alongside our main Terms & Conditions and Privacy Policy. By participating in the Warm Welcome Programme, both the referring customer and the referred customer agree to be bound by these Terms.

View our full Terms and Conditions and Privacy Policy about how we collect and protect your personal information.

1. The Programme

The Carbon Clearing Warm Welcome Programme rewards existing customers who recommend our services to friends, family members and neighbours.

2. Eligibility

To participate:

• The referrer must have previously used Carbon Clearing’s services.
• The referred customer must be a new customer who has not previously booked with Carbon Clearing.
• The referred property must be located within our standard 15-mile service radius of Botley, Hampshire.

3. Referral Reward

Once the referred customer has completed and paid for their first chimney sweep:

• The new customer will receive £10 off their first chimney sweep.
• The referring customer will receive £10 credit towards their next annual chimney sweep.

Referral rewards have no cash value and cannot be exchanged for cash.

4. Free Sweep Reward

When a customer successfully refers six new customers who each complete and pay for their first chimney sweep, the referring customer will receive one standard single chimney sweep free of charge.

The free sweep:

• Applies to one standard domestic chimney sweep only.
• Must be redeemed within 12 months of the sixth qualifying referral.
• Cannot be exchanged for cash or transferred to another person.

5. Qualifying Referrals

A referral is only considered successful when:

• The new customer identifies the referrer at the time of booking.
• The appointment is completed.
• Full payment has been received.

Cancelled appointments or unpaid invoices do not qualify.

6. Multiple Referrals

There is no limit to the number of referrals a customer may make.

Referral credits may accumulate and be redeemed against future chimney sweeping services, subject to these Terms.

7. Exclusions

The programme does not apply to:

• Existing customers booking additional properties.
• Commercial premises, unless otherwise agreed.
• Insurance work or third-party funded work.
• Any discounted or promotional services where stated.

8. Changes to the Programme

Carbon Clearing reserves the right to amend, suspend or withdraw the Warm Welcome Programme at any time.

Any rewards already earned before the date of change will continue to be honoured.