Last updated: Wednesday, 25th February 2026
These Terms and Conditions apply to the provision of chimney sweeping and inspection services by Carbon Clearing LLP (“we”,”us”,”our”) to the Customer (“you”,”your”). By booking our services, you agree to be bound by these Terms and Conditions unless otherwise agreed in writing.
A contract is formed when:
Nothing in these Terms affects statutory rights under the Consumer Rights Act 2015 where applicable.
We provide chimney sweeping, flue cleaning, inspection, testing, reporting, digital certification, and associated services.
All services are carried out using reasonable skill and care.
Quotations are based on information provided by you regarding appliance type, access, number of flues, and condition.
If actual site conditions materially differ from those described, we reserve the right to adjust the price accordingly.
We may refuse to proceed where conditions are unsafe or unsuitable.
You must:
If access is not provided at the agreed time, we reserve the right to charge a call-out fee up to the quoted amount.
Unless expressly agreed otherwise in writing:
We accept no liability for environmental issues, contamination, infestation, weather exposure, or penalties arising after completion.
Chimneys, flues and appliances may contain latent defects including cracks, liner failure, corrosion, tar saturation or structural weakness.
We are not liable for damage arising from pre-existing defects that become apparent during normal sweeping or inspection.
Sweeping may dislodge deposits that expose underlying faults.
Reports and digital certificates are based on visual and practical inspection at the time of attendance only.
They:
We accept no liability for:
Reports are issued solely for you’s use and may not be relied upon by third parties without written consent.
We may take photographs or video recordings during the provision of our services for the purposes of:
We will take reasonable steps to ensure that such images do not identify you personally. This includes avoiding the inclusion of personal items, documents, or identifiable features where possible.
You may opt out of marketing use by notifying us in writing prior to the commencement of the Services.
Commercial Clients (including public houses, restaurants and landlords) are responsible for ensuring compliance with:
Our services do not replace statutory inspections where required by law.
We shall not be liable for business interruption, loss of revenue, or consequential commercial losses.
An invoice will be issued upon completion of the Services.
Payment is due immediately upon receipt of the invoice unless otherwise agreed in writing.
We reserve the right to charge statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998 on overdue accounts.
Payment may not be withheld unless a complaint is submitted in writing within 48 hours of completion.
We maintain appropriate Public Liability and Professional Indemnity insurance. Evidence of cover is available upon reasonable request.
Nothing in these Terms excludes liability for death or personal injury caused by negligence.
Subject to this:
We shall not be liable for indirect or consequential loss.
Any concerns or alleged damage must be reported in writing within 24 hours of completion.
We must be given the opportunity to inspect before remedial works are undertaken.
Cancellations within 24 hours of the appointment may incur a charge.
Where statutory cooling-off rights apply, they will be honoured in accordance with applicable law.
These Terms are governed by the laws of England and Wales.